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Help Center

Service Providers

Service Providers

Getting started guide for providers (training/qualification), best practices for SSP, resources and more!

Tips and Best Practices for SSP

My Client Does Not Like a Particular Song in the SSP Playlist

Can I Use Speakers with the SSP or ILS (Focus) ?

My Client Didn't Receive the Invitation

What is the Difference Between 'Archive' and 'Suspend' in the Client Dashboard?

I want to send an assessment but don’t want to enable access to any SSP or ILS (Focus) programs

How do I listen to the SSP or ILS (Focus System) as a Provider?

How Do I Deliver SSP or ILS (Focus) to My Clients?

How Do I Navigate the Unyte-iLs App? (Providers)

What If a Client Doesn't Have an Email Address?

Tips for Using the SSP Balance

What Protections are in Place to Protect My Clients' Personal Health Information (PHI)?

What is an Active Client?

What is Preview Mode?

How Can My Client Ensure They are Listening at the Right Volume Level in the App?

Navigating MyUnyte - How Do I Add and Manage My Clients for Digital Delivery?

I don’t see any clients listed in my ‘Clients’ section on MyUnyte or the Unyte-iLs app

Administering an Assessment through MyUnyte

Overview of Client Licenses

Detail of Client Licenses

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Getting Started (Qualifications/Training)

How Can I Find My Training Certificate?

Qualifications to Become an Unyte Provider

Unyte and iLs - What’s the difference? What’s the story?

Become a Unyte-Trained Provider

What do I need to know about the updated SSP Training and Certification (2022)?

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Resources and Benefits

How Do I Change My Billing Information?

Case Study Submission