Help Center

Back to home

Help Center

Our Products

Our Products

Getting started with our products, troubleshooting and more!

ILS (Focus System)

How do I test my ILS (Focus) Amplifier?

How do I test my ILS (Focus) Headphones?

How to use the ILS (Focus) MP3 Player

I have static or can't hear out of one or both sides of my ILS (Focus) Headphones

My ILS (Focus) iPod is not turning on or is frozen

How Long Does It Take to Complete an ILS (Focus System) Program?

I have no bone conduction coming from my ILS (Focus) Headphones

How do I charge my ILS (Focus) Amplifier?

Top Questions About the ILS (Focus) System

Technical Support Videos - Legacy ILS (Focus) System

Self-care tips for my ILS (Focus) System

See more

Interactive Meditation

Contact Unyte

Safe and Sound Protocol

How to Adjust Session Length

What are the Space Requirements of My Device to Download and Store the Unyte App?

How Do I Navigate the MyUnyte Dashboard?

What Headphones Do You Recommend for SSP?

I'm Being Interrupted by Notifications and Texts. How Can I Manage These Disruptions?

What is the Safe and Sound Protocol (SSP)?

What You May Notice About Your Child’s Experience with SSP

The Session Did Not Save After Listening

Do I Need an Internet Connection to Listen to My SSP or Focus System Program?

SSP Playlist Name Changes

Why Should I Use Over Ear Headphones?

How Do I Navigate the Unyte App? (Clients)

How Do I Update the Unyte App on My Device?

What is the Difference Between 'End Session' and 'Pause Session' in the App?

What is the Volume Test?

What Devices Can be Used to Access Digital SSP and ILS (Focus System)?

How do I repeat an SSP program in the Unyte app?

Polyvagal Theory Explained by Dr. Stephen Porges

SSP Playlists

What is the 'Groove' Playlist?

See more