What is the difference between 'Archive' and 'Suspend' in the Client dashboard?

Archive is a way for Providers to manage their list of clients.

Archive when you want to remove a client from your visible client list but do not need to change their access to MyUnyte or Programs.

To archive a client: 

• Select a client > Archive > Select Yes, Archive if you'd like to hide this client from your list of Clients on MyUnyte and in the app. 

Please note:  Archive only moves a client off the current Client list.  It does not impact that client's access to the app. You can select the Archived filter to view all archived clients. This will change the view to show only archived clients.

How to find archived clients: 

• Click the Archived filter on your main Clients dashboard. 

To unarchive a client (to make them visible on your client list):

• Select the client and click Unarchive.

Suspend is a way to end a client's ability to access the Unyte app or MyUnyte.

Suspend when you need to immediately disable a client’s access (for example, to log them out or to make a client's unused program license available). The suspend option is only available for clients who have accepted their MyUnyte invitation and have remote access.

To suspend a client: 

• Select a client > Suspend (in red) > Select Yes, Suspend to disable this client's access to MyUnyte, the app and any programs. 

Suspended clients will still appear in the main list of clients, with a red Suspended tag. However, if they have also been archived, they will not appear on your main list; they will only appear on the Archived filtered list. 

To see a list of suspended clients: 

• Click the Suspended filter on your main Clients dashboard. 

To unsuspend a client:

• Select the client and click Unsuspend (in red).

Important: If you want to suspend a client's access and remove them from your client list, you must Archive and Suspend a client. There is no option to delete a client.