Help Center
Thank you for your interest in Unyte’s Interactive Meditation! Before you decide to try it for yourself, we know you might have some questions. We will do our best to answer some of the most common ones here
What’s Included in my Purchase?
Each iom2 biofeedback device ships with one device, one USB cable and one ear clip cable. Upon creating your Unyte account, you will have access to your online Dashboard and the Downloads page. On the Downloads page, you can install all of the available Journeys for your Mac or PC. Through the Google Play Store and the Apple App Store, you can download all of the Journeys for your mobile device. Each subscription comes with one account, which you can use to log into all of the Journeys, as well as track your progress on the Dashboard!
Warranty
We offer a one-year warranty on our biofeedback device. If you require assistance with your device, we would be happy to help! Please contact us at support@unyte.com
Shipping and Taxes
We ship internationally to most countries. Specific shipping options for your location will be presented to you during the checkout process.
Taxes will be applied to all Canadian orders.
**Please note that all international shipments outside the USA may be subject to import duties and taxes as determined by the import laws of your country. We have no control over these charges and cannot intervene or alter pricing to avoid these fees. The customer is responsible for all import taxes and duties.
Safety Certifications
The iom2 has been certified by the FCC, CE and RoHS.
Battery
The iom2 biofeedback device contains a long life Lithium Iom battery. Charging the device typically takes 3-6 hours.
Refunds
We’d like everyone to experience interactive meditation, so we offer a 60-day money back guarantee. If you try the iom2 and don’t like it, simply ship the device back and we’ll provide you with a full refund. To get the refund process started, please contact support@unyte.com
Subscription Cancellation
Subscriptions can be adjusted, or cancelled, at any point before they renew. You will continue to have access to the programs until the paid subscription period ends. Prorated refunds on remaining subscription periods cannot be made.
Other Links You Might Find Helpful
How to Play
Getting the Most of Your Unyte Experience
What is Heart Rate Variability
What is Resonance
Contact Us for Further Information
Would you like more information? Please contact us at support@unyte.com or call us at 1 866 594 9453, we are available Monday-Friday 10 am to 5 pm EST.
We are always happy to help!
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