Technical Support FAQS

My iPod Touch says it has a passcode, what do I do?

The iPod Touch comes with a passcode set by iLs. The code is 4571, or “ILS1”.

My iPod is frozen, what do I do?

iPod Classic:

1. Toggle the Hold Switch on and off (set it to Hold, and then turn it off again) 
2. Press and hold the Center and Menu button for 6 seconds, until the Apple logo appears in the center of the screen and the iPod will restart.

iPod Touch:

1. Press and hold the Home button and the Sleep/Wake button at the same time for 15 seconds
2. Once the apple icon appears, release the buttons and the iPod will reboot.

Can I plug my iLs iPod into a computer and add music?

The current design of the iPod does not allow for multiple computers to sync music to an iPod. Your iLs iPod has been carefully preloaded with all the necessary music you will need for iLs programs. By plugging your iPod into your computer you risk deleting all iLs Music.

I think my headphones may be malfunctioning, how do I check?

iLs has two short tests to make checking headphone function quick and simple: AC Test and BC Test.

The AC Test is used to check Air Conduction functionality.

On the iPod, select Playlists > Headphone Test > AC Test. There are two tracks, each of which has music with output to one ear only, enabling you to check the function of each side of the headphones independently. These are called:

Left Ear Test

Right Ear Test

With the iLs amplifier on, set the Bone Conduction volume at 0 and the Air Conduction volume to a comfortable level. Music should be heard in only the appropriate ear.

The BC Test is used to check Bone Conduction functionality. 

On the iPod, select Playlists > Headphone Test > BC Test. This track is made up of music samples rich in low frequencies. With the amplifier on, and the Air Conduction volume as low as possible, turn the Bone Conduction volume up to 1. Placing the Bone Conductor next to the ear, the sound should be audible. Check cable connections if there is a problem. For further assistance, contact our Service Department at 303-399-4183.