If you need guidance or have questions about your Focus System program, contact your Unyte-iLs-trained provider. If you are in need of technical assistance or equipment troubleshooting, contact the Unyte-iLs Service Department at [email protected].
If you use a Focus System at home and are no longer working with a Unyte-iLs-trained provider, we can help! Contact us at [email protected].
If you are working with a Unyte-iLs-trained provider, please contact them using the information they've provided before reaching out to Unyte-iLs.
If you wish to return your Focus Home Program, please click the link titled RETURN/CANCEL, found at the bottom of every page of our website or click here
Contact a Unyte-iLs Program Consultant, who will process your request and guide you through the return process
Once your return is authorized, you will receive two emails:
- From Unyte-iLs that details return instructions
- **(Continental US only) From FedEx that contains your return label. Please note: The email from FedEx typically is marked as spam—check your spam folder for this email!
Print out the FedEx return label and affix it to the outside of the box or package in which you have placed your Focus System Home Program. Drop off your box or package at the nearest FedEx location.
OnceUnyte- iLs receives your Focus System Home Program return, we will stop all monthly payments associated with your Focus System Home Program rental, and return your system to our inventory.